Training FAQ
General Information Section
Registration
All course registrations can be submitted online via your Extranet account. If you do not have access to your account for any reason, you may register employees for training the old fashioned way.
1. Complete the Registration Form located at the bottom of this page and efax to 281-715-4575 before 3pm to receive a confirmation for next day classes. Classes will be confirmed one day in advanced.
2. Confirmation will be emailed or faxed back to you before 5:00 p.m. on the day prior to class. Please note that the confirmation may contain changes.
Payment
All services provided by Pinnacle Services must be paid for at the time the service is rendered. We accept company checks, credit cards and cash. Sorry, we do not accept personal checks.
You may also create an account with us and place a credit card on file and/or pay us with your approved purchase orders. Please fill out and submit the
With the credit card on file and purchase order accounts, your company will be able to register employees for training courses, medical testing and purchase safety supplies from our safety store.
Identification
All individuals must present valid identification when signing in for a registered class. Acceptable forms of I.D. include:
- Current State Driver's License
- State I.D.
- TWIC Card
- Federal Identification Card
- INS ID Card issued by federal, state, or local government agencies
- Valid Passport
- Voter's Registration card (along with a Photo I.D.)
- U.S. Military Card
- Military Dependent's I.D. card
- U.S. Coast Guard Merchant Mariner Card
- Canadian Driver's License
BUSINESS HOURS:
Front Window:
(Check in, Check out, Replacement badges, Registration questions):
Monday through Friday: 7:00 am to 5:00 pm.
Training:
Multimedia courses are self-paced and trainees may start any time between 7:30:00 am and 3:00 pm for most classes.
Cancellations
You can cancel a course by logging into the Extranet, displaying the trainee's profile and clicking on the Cancel link. You have until 6:00pm the day before class to cancel a course. We charge the full cost of the course for no shows.
What do I do if I have lost my VI Safety Training ID card?
Answer: To get a replacement, bring proper ID to Pinnacle office check-in window. The charge is $20.00.
I've lost my ID. Can I still come to class?
Answer: We require State or Government issued picture ID (Drivers License, Passport, Military ID, official student ID).
I was supposed to come in for training this morning but missed class, can I reschedule? Do you charge for No Shows?
Answer: You can cancel a course by logging into the Extranet, displaying the trainee's profile and clicking on the Cancel link. You have until 6:00pm the day before class to cancel a course. We charge for no shows.
Will Pinnacle print training badges for courses our company conducted in house?
Unfortunately, the answer is No. We can only print VI Safety Card ID badges for training conducted by the us. Pinnacle Services does have the ability to print training badges with your company logo.
Please contact the business office at 340-692-3093 for more information.
Special requests and by appointment courses
Some courses that are not held regularly, are available by appointment for a minimum of 5-6 students. In addition, courses can be arranged outside of regular business hours when needed. Please contact the Client Service Coordinators at 340-692-3500 for information on setting up special classes.
Can you tell me how long my employees were at your facility testing?
Answer: While we do not have an electronic means of tracking when employee arrive and depart from our facility, we do have a aper log that each employee sign when they arrive and then again when they depart. Multimedia classes are self-paced, so although there is a minimum completion time for all CBT courses, the time will vary with each individual.
